Frequently Asked Questions
Tech Requirements
Where can I get the Luna Display app?
The latest version of the Luna Display apps are available here.
Which Luna Display unit should I buy?
Please see our guide on Choosing the Right Luna Display Unit Type
What are the system requirements for Luna?
Works with any modern Mac - Luna requires a 2011 (or later) Mac running macOS 10.11 El Capitan (or later). This Mac will be the primary Mac for either Mac-to-iPad mode or Mac-to-Mac mode.
For Mac-to-Mac mode, a secondary 2007 (or later) Mac running macOS 10.8 Mountain Lion (or later) is required.
Works with any modern iPad - Luna requires at least an iPad Mini 2 (2013+), iPad Pro (2016+), iPad 5th generation (2017+), or iPad Air (2013+), and must be running iOS 9.1 (or later). 32-bit devices are not supported.
Is the Luna app a separate purchase?
No — the Luna app is a free download on the App Store.
What about Windows support?
At this time, Luna Display does not support Windows.
However we are in the works of making this happen! If you're interested in being the first to know about our progress, please sign up here!
Shipping and Delivery
When will my Luna be delivered?
For shipping to the US, please allow 3 to 5 business days for delivery. For international shipping, please allow more time, up to 15 business days.
Which countries does Luna ship to?
You can view a full list of available countries here.
Please note that customers are responsible for any import duties, taxes, or fees.
Return Policy
Luna Display may be exchanged or returned for a refund within 14 days of purchase. Please contact support@astropad.com when you wish to begin the return process with your order number
Using Luna
Can I use multiple iPads or Macs with Luna?
No — Luna Display only supports one iPad or secondary Mac at a time, and one Luna at a time. You may, however, set up Luna to switch between iPads and secondary Macs using Office Mode → Learn More
Can I use Luna with an adapter?
We do not recommend using Luna with adapters → Learn More
Which hardware accessories does Luna work with?
Luna has full support for external keyboards, mice, and Apple Pencil.
Where can I find more information about Astropad?
You can check out our website at www.astropad.com.
I downloaded the latest Luna Mac App version, and my Mac asked me to replace it with my current Luna App. What should I do?
If the prompt in the image below appears, select 'Replace'
Does Luna Display have a warranty?
Yes, Luna Display has a limited 1-year warranty. You can read more about it here: Warranty Information
Where can I read about Luna's Regulatory and Safety Notices and Disposal and Recycling information?
You can read about Regulatory and Safety Notices and Disposal and Recycling Information here: Important Product Information
I received my Luna, but I have some problems or questions. Can you help me?
We can help! Please contact us at support@astropad.com.